Cyber Cell of the Delhi Police has successfully busted two illegal call centres involved in duping foreign nationals under the guise of providing technical support. As a result of the operation, 26 individuals, including the owners, have been arrested. The police have also seized a sum of Rs 23.5 lakh, believed to be the proceeds of their illegal activities. In addition, the authorities have recovered 23 laptops, 28 mobile phones, and two computers containing incriminating data.
The first call centre was located in Naraina Vihar, a residential area in west Delhi. The police found 21 people posing as customer service staff for an e-commerce company, deceiving individuals in the United States. The entire operation was being run from the third floor of a building. Two more individuals were apprehended in connection with the case.
The masterminds behind the operation were identified as Mohit Bansal, Shubham Bansal, and Puneet Sehgal. They had been running the fraudulent scheme for over six years, frequently changing locations to evade capture. Approximately a year ago, they set up their base in Naraina. The gang would impersonate customer service representatives and make calls to US residents. The call operators were chosen based on their fluency in English, preferably with a foreign accent. Most of them were either school dropouts or individuals with basic degrees, recruited on a commission-based structure.
During the raid, the police seized 21 laptops and routers. The operators used sophisticated software to make calls, disguising their origins by impersonating US phone numbers.
In a separate operation, three individuals were arrested for operating a call centre in Bharthal village. They too targeted US nationals, offering technical support services. The accused were identified as Sachin Yadav, Shanshank Bharatwal, and Jagjeet Singh. The investigation revealed that the call centre was initially operating from Dwarka Sector-7. The fraudsters would run misleading online advertisement campaigns, using phrases such as “cheap internet services” and “high-speed internet bundle services” as click-to-call baits. Unsuspecting individuals would call the toll-free number and fall victim to their deception.
These recent arrests highlight the continued efforts of the Delhi Police in combating cybercrime. The authorities are committed to ensuring the safety and security of individuals, both within the country and abroad, by cracking down on such illegal call centre operations..